Privacy Policy
Effective Date: January 2025
Last Updated: January 2025
Business Name: Co Payment Solutions Pty Ltd
Website: cosycorner.copaymentsolutions.co.za
Contact Email: copaymentsolutions@gmail.com
1. Introduction
Co Payment Solutions Pty Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [yourdomain.co.za] or use our food ordering services.
2. Information We Collect
We collect personal information necessary to provide our food ordering services, including:
Identifiable Information:
Name, email address, phone number, physical address, delivery instructions.
Account Information:
Username, password (hashed), login activity.
Order & Transaction Data:
Food orders, payment method (processed via secure third-party gateway), delivery history.
Technical Data:
IP address, browser type, device information, and usage data via cookies (see Section 8).
3. How We Collect Information
We collect personal information through:
Direct interactions (e.g., form submissions, registration, placing orders)
Automated technologies (e.g., cookies, server logs)
Third-party integrations (e.g., payment processors, delivery partners)
4. Why We Collect and Use Your Information
We process your personal information for the following purposes:
To process and deliver your food orders
To communicate with you regarding your order or inquiries
To manage your account and preferences
To comply with legal obligations under POPIA and other regulations
To send marketing or promotional material (only with your consent)
To improve our website and customer experience
5. Legal Basis for Processing (POPIA Compliance)
Under POPIA, we only process personal information:
With your consent
When it is necessary to perform a contract
When it is required by law
When it is in our or your legitimate interests, and not overridden by your rights
6. Sharing Your Information
We may share your information with:
Delivery partners for fulfilling orders
Payment processors (e.g., PayFast, Yoco) for secure transactions
IT service providers for website hosting and maintenance
Regulatory authorities, if required by law
All third parties are contractually obligated to protect your personal data in line with POPIA.
7. Data Storage and Retention
Your personal data is stored securely and retained only for as long as necessary to:
Fulfil the purposes described above
Comply with legal, accounting, or reporting obligations
Data is securely destroyed once no longer required.
8. Cookies and Tracking Technologies
We use cookies to:
Maintain session states
Remember user preferences
Analyze site usage and improve performance
You can manage your cookie preferences through your browser settings.
9. Your Rights Under POPIA
As a data subject, you have the right to:
Access the personal information we hold about you
Correct or update your personal information
Request deletion or restriction of processing (subject to certain conditions)
Withdraw consent at any time
Lodge a complaint with the Information Regulator
To exercise your rights, please contact us at copaymentsolutions@gmail.com.
10. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption, access control, and secure hosting.
11. Third-Party Websites
Our website may link to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. We encourage you to read their privacy policies.
12. Children’s Privacy
Our services are not intended for persons under the age of 18. We do not knowingly collect personal information from minors without parental consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Information Officer: Management
Email: info@copaymentsolutions.co.za
Or reach out to the Information Regulator of South Africa at https://www.justice.gov.za/inforeg/